At Cohens we are committed to protecting your privacy. We will always keep your personal information safe and will never sell it to third parties. We will be clear and open with you about why we collect your personal information and how we use it. Where you have choices, we’ll explain them to you and respect your wishes
What information do we collect about you and how is it collected?
Cohens collects personal information about you whenever you shop with us or use one of our services. For example:
We securely hold your personal information for as long as we have a professional or legal reason to do so and to fulfil our obligations to NHS, regulatory and similar bodies.
Our pharmacists and/or other suitably qualified individuals may have access to certain electronic NHS records which may contain information such as the medicines you take and any allergies you suffer from. If they need to view these records the member of staff will always ask for your permission and make a note of consent on your records.
Why is it being collected?
We will never use your personal information for marketing purposes.
We may use your personal information:
Who will it be shared with?
We take the security of personal information seriously and we have security processes in place to ensure our paper and computer systems are protected against unauthorised use, loss and damage.
We will only share your personal information with other third parties where we have your consent or are required or permitted to do so by law.
When we share information with NHS bodies it will only be to fulfil our legal and professional obligations as a provider of pharmacy services. Confidential data will always be shared securely. Any health-related information you provide us will not be used in any other way
For the purposes of the Data Protection Act 1998, we are registered with the Information Commissioner’s Office (ICO) where you can also find lots of useful information about Data Protection.
How to contact us
We respect that your personal information is confidential to you and we will make it easy for you to update or change your personal details as necessary. Please help us to help you by letting us know if your personal details change or if you find any errors in the information we hold about you.
You have the right to request a printed copy of the pharmacy records we keep about you. Any request must be done in writing to: