COVID-19 Important Information

Service Update

We are currently experiencing a high level of demand for medication orders via our postal service and are working continuously to provide you with your medication.

Thank you for your understanding, please check this page for regular updates.

Online Delivery Orders

There is currently a 5 to 7 working day turnaround time for all postal orders. From the day you place your order to the day we send it out in the post. This allows us enough time to handle any delays from your GP as well as any unforeseen delays in the supply of stock.

Our friendly customer care team will give you updates on your order should we encounter any issues.

If your medication is urgent (i.e. you will need it in less than 7-10 working days please contact one of our local branches who will assist you with your medication order.

Thank you for your understanding and support.

Royal Mail Delivery Information

  • Regular Medication – Royal Mail 48 Hour Tracked
  • Control Drugs & Fridge Items – Royal Mail Special Delivery 1PM

24-06-2020: Saturday Deliveries from Royal Mail

From 2 May Royal Mail will temporarily no longer deliver letters on a Saturday. Royal Mail will continue to provide a delivery service for parcel services on a Saturday including 1st and 2nd Class Parcels, Royal Mail Tracked 24 and 48, Royal Mail Tracked Returns, Special Delivery Guaranteed and International tracked services

The change in service from the Royal Mail does not affect our patients who receive Royal Mail deliveries from our online order service. However local changes to postal delivery routes may have an effect on the time you receive your parcel.

24-06-2020: Royal Mail Special Delivery Changes

Royal Mail have made some changes to their special delivery procedure. please note that parcels are no longer guaranteed before 1pm and can arrive at any time up to 9PM.

Special Delivery parcels need a signature, however due to the restrictions imposed by the current situation, the postal worker will place the package at your door, step back to a safe distance and ask for your name, they will then sign for the item on your behalf.

Further information can be found here.